CHIEF OPERATING OFFICER
Mark is the Coffeesmiths Collective Chief Operating Officer. Previously, Mark spent over 10 years at Starbucks in both regional and multi country operations. Before leaving he spent 3 years as Head of Retail Operations EMEA. He was accountable for leading retail operations services across 41 countries in Europe, Middle East and Africa and implementation accountability for Starbucks company operated markets of UK, France, Netherlands, Austria & Switzerland, (c550 stores). Leading a team of 47 employees across 4 offices, to support field teams delivery of exceptional customer and coffee experiences by providing simple systems, process and solutions to today's operational opportunities, tomorrow's innovations, drive improvement tools, engaging employee communication, provide best in class customer care function and insights alongside leading the cross functional organisation of leadership experience and events.